Queue management system
Discover all of our solutions to better manage your queue
We have developed high-performance queue management solutions to help you deal with the reception of your visitors with greater peace of mind.
Why measure waiting times at your services or spaces?
To smooth your visitor flow
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By measuring the waiting times at your services or spaces, you know what is happening in real time at all the accesses of your establishment. Making this information available to your visitors via our Affluences mobile application will allow them to choose off-peak periods, automatically smoothing your flows throughout the day or even the week.
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At the same time, you will improve the image of your structure by giving an excellent first impression to your visitors, who will appreciate the effective management of your queues.
To optimise your reception strategy
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The aim of any establishment experiencing long queues is to reduce them as well as the average waiting time, and this will be done thanks to our waiting sensors and the waiting time monitoring dashboards that we make available. Our innovative technology for measuring waiting time in real time will allow you, in the event of high traffic, to increase the number of reception desks or agents, which is the obligatory first step in your audience's journey.
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With our alert system, you can be notified automatically if a threshold that you have previously set is exceeded. This functionality is all the more necessary as the current context imposes new standards in terms of social distancing.
Our sensors for measuring waiting times
AI sensor
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Technology : Algorithm processing of images reception
Prerequisite : Installation high up, power supply with or without transformer
Advantages : Crowd counting (occupancy and waiting time) in open areas
Video flow analysis
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Technology : Video flow algorithm processing
Prerequisite : Server with a i5 processor, 8GG RAM, 64GB storage and internet access 720p IP camera resolution
Advantages : Usage of existing equipment
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Would you like to go even further in queue management?
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Queuing is never pleasant, and even less so in case of long queues. This is why we have developed an online appointment scheduling solution coupled with a virtual queue management solution, all managed from a software interface in SaaS mode. Do you want to become experts in queue management and make your visitors' arrivals more fluid?
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"The Affluences solution gives us automatically and everyday, indicators on the museum's crowd and waiting time. This enable us to have an optimal organisation of the flows of visitors."
— Alban Lionnet, Director of Quality and Internal Audit
"Affluences is a complete solution that allows us to measure the affluence of the water lines in our basin
sports, to predict the number of people on the current day, to manage it via an intuitive interface and above all to communicate it to our public via multiple channels. The improvement of the comfort of our users is fully guaranteed!"
— Eve MELCA-SAIDJ, Sports Director of Neuilly-sur-Seine
"We have been collaborating with Affluences since 2016 and we are fully satisfied with this innovative solution which allows us to better manage our student flows in our libraries. The data reported by the counters is particularly relevant and saves us considerable time on a daily basis. The team is very responsive and knew how to transform our needs into solutions."
— Marc Martinez, Director of Libraries