Virtual queuing system
Offer your visitors a simple system to avoid queuing
Find out how to improve your customer experience with an innovative solution for digitising queues
Managing the virtual queue on the customer side
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Step 1: Your visitor takes a virtual ticket on one of the available interfaces (mobile application, website or terminal on site)
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Step 2: They decide on a visit slot later or to follow on from the other visitors
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Step 3: They receive an alert when it is almost their turn to come in! ​
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Result: you reduce the security problems or dissatisfaction associated with people parking in front of your premises.
Managing the virtual queue on the institution's side
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Your management interface gives you real-time access to all users in the queue and allows you to validate their passage as they come along to keep the queue moving.
Combine the virtual queue with your physical queue
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Queues, whether virtual or physical, are often perceived as a source of frustration for customers. By skilfully combining your virtual queue with a physical queue, you allow your users to choose what they prefer.
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The virtual queue will allow them to go about their business while keeping their place in the queue. This reduces the feeling of impatience and frustration often associated with physical queues. At the same time, the physical queue measurement allows those who do not want to take a virtual ticket to queue as they would normally while knowing the waiting time!
Use case
"The Affluences solution gives us automatically and everyday, indicators on the museum's crowd and waiting time. This enable us to have an optimal organisation of the flows of visitors."
— Alban Lionnet, Director of Quality and Internal Audit
"Affluences is a complete solution that allows us to measure the affluence of the water lines in our basin
sports, to predict the number of people on the current day, to manage it via an intuitive interface and above all to communicate it to our public via multiple channels. The improvement of the comfort of our users is fully guaranteed!"
— Eve MELCA-SAIDJ, Sports Director of Neuilly-sur-Seine
"We have been working with Affluences since 2016 and we are fully satisfied with this innovative solution which allows us to better manage our student flows in our libraries. The data reported by the counters is particularly relevant and saves us considerable time on a daily basis. The team is very responsive and knew how to transform our needs into solutions."
— Marc Martinez, Director of Libraries
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